General Terms and
Conditions of Business Practices
The business “Balance for you” offers diverse Massage
Services , Natural Therapies & Products and Workshop Training that aim to
benefit and support the client’s state of health at any time during their use
of our services or products.
Balance for you aims to uphold to any applicable industry or
legal legislation when rendering services and conducting business to the best
of their ability and knowledge.
To view the code of conduct please follow this
link:
https://hcc.vic.gov.au/sites/default/files/code_of_conduct_full_text_a3_poster.pdf
For Workshop and
Training Terms and Conditions please follow this link:
http://www.balanceforyou.com.au/Workshops-Terms---Conditions.html
1, Treatment Services
and Products
A, Balance for you and the applicable Practitioner/s aim to
offer the best possible suitable treatment, service and/or product to the
respective client.
B, Prior to the start of treatment the treatment and any
modifications thereof will be discussed and explained to the client and a
treatment plan outlined. ie; in a massage treatment a 45 minute massage
generally includes the legs, back shoulder and neck.
C, In case of any contraindication all reasonable attempts
will be made to offer the client suitable choices for modification or change of
treatment.
D, if during the treatment the practitioner feels the need
to change or add on to the treatment anything that is not of the normal service
range like Cupping or Application of Fisiocreme the practitioner will inform
the client and seek consent before adjusting the treatment.
2, Client Communication
during Treatment
A, During the treatment the practitioner will ask the client
at least twice if they are happy and content in regards to the pressure
administered and the treatment so far. If the client communicates that pressure
or treatment is not of satisfaction the practitioner will then adjust the pressure
or treatment style until the client is content with the aforementioned.
B, It is assumed that the client will communicate in a clear
and precise manner any discomfort, queries, questions or concerns to the
practitioner at the time of the treatment in order to give the practitioner the
chance to adjust or correct such to accommodate the client’s needs. It is also
understood that any requests that are out of the Practitioners scope of
qualifications, or against the general business practices, or would be
unprofessional in any way, or would harm or in any way hurt the client or practitioner
will be refused and the practitioner reserves the right to terminate the
treatment with full payment of such expected!
3, Disputes &
Grievances
A, All disputes or grievances should be first tried to be
resolved with the applicable practitioner. If this is unsuccessful the business
management should be contacted.
B, Any disputes or grievances in regards to a treatment need
to be made known to the practitioner or business owner at the time at
occurrence preferably during treatment or within a reasonable amount of time
such as 3-4 days of receiving a treatment, service or product for the dispute or
grievance to be valid and acted upon.
C, The business management or the practitioner will send a
courtesy text within 2-4 days of the client receiving treatment inquiring about
how the client is feeling. If there is no response from the client stating any
conflicts, concerns or grievances at this time, any concerns, complaints, disputes
or grievances brought to the attention of the business management or
practitioner after that time are then Null and Void! As it is assumed the
client has been given enough opportunities to mention and pursue any potential
grievance in good faith therefore business management can not accept any claims
after that time!
D, in general the business or practitioner will make
reasonable attempts to resolve any concerns, conflicts, complaints, disputes or
grievances with the client as long these are within the businesses terms and
conditions.
4, Cancellation
Policy
A 50% cancellation fee will apply if less than 24 hours
notice is given and your appointment time cannot be filled with another
booking. Full fee will be charged for “no shows” or “change of mind” bookings
on the same day.
5, Refunds
A, Refunds can only be given for damaged or faulty Products.
B, No Refund will be given for services tendered however
depending on the dispute the business or practitioner may or can offer a
subsequent complementary treatment to resolve the matter providing the dispute
was made or brought to the attention of the business or practitioner in the
reasonable amount of time and circumstances as mentioned in points 2 and 3.
6, Client arriving
late for treatment
In case of a client arriving late for treatment, regardless
if they notified the business management or not, the business management will
strive to uphold the time of treatment booked except for extreme lateness
(10+minutes) or in case a subsequent treatment has been booked. In this case
time will be deducted to ensure undisruptive business operations with full
payment due!
7, Gift Vouchers
A, Gift Vouchers are only to be used as intended or
indicated on the Voucher itself. This means:
-
The Voucher can’t be transferred to another
person. However if the business management is approached in a reasonable manner and prior
to any treatment booked it is up to management discretion to make an exception
based on certain circumstances like medical emergencies that would prevent the
beneficiary from using the Gift voucher in the allocated time.
-
The Voucher can’t be used for any other treatment
other than indicated on the Voucher.
However if the business management is
approached in a reasonable manner and prior to any treatment booked it
is up to management discretion to make an exception based on certain
circumstances like contra-indications to the treatment indicated on the
Voucher.
B,
Gift Voucher Expiry dates are displayed clearly on t he Gift Voucher and
Vouchers can’t be extended without the consent of the business management.
Management will make any reasonable attempts to take into account certain
circumstances that prevented the Gift Voucher Recipient from using the Gift
Voucher before expiration however it is up to the discretion of the management
to extend a Voucher or charge an additional fee for Services or Products
rendered if the Expiration Date is extended.
C,
Prepaid Packages
Generally
prepaid Packages are to be treated like Gift Vouchers. A Cash payout of any
remaining balance can only be granted for serious reasons should the purchaser
not be able to collect the remaining treatments like in case of moving or
medical reasons. It is however up to the Business Manager to make the final
decision.
Prepaid
Packages don’t have an expiration date however it is recommended and expected
that the purchasers will use the package within a reasonable amount of time.
8, Redemption of Gift Vouchers for Cash
A,
Gift Vouchers can’t be redeemed for cash either in full or partial amount. This
in compliance with the Consumer Affairs Victoria legislation. Please follow the
link for more info:
9, Health Fund
Rebates
A, Balance for you can only offer Health Fund Receipts for Remedial
Massage and the necessary intake, assessment and treatment protocol as stipulated by the Health Funds has to be followed or a receipt
to make a claim cannot be issued.
